Refund policy

Return and Exchange Terms

We hope you will be satisfied with your shopping experience at HONGKONG XINBU TRADING LIMITED. If you are not satisfied with your purchase, you can apply for a return or exchange within 30 days of receiving the goods.

Return and Exchange Conditions:

The goods must be unused and in their original packaging.

Return and exchange applications must be submitted within 14 days of receiving the goods.

Return and exchange shipping costs are borne by the customer unless there is a quality problem with the goods or the wrong goods are sent.

Return and Exchange Process:

1. Please contact our customer service team by email ([email protected]) stating your order number and reason for return or exchange.

2. Our customer service team will respond to you within 7 working days and provide the detailed steps and address for return or exchange.

3. Please send the goods back to us and provide the logistics tracking number so that we can track the progress of your return or exchange.

4. We will process your refund or exchange request after receiving the returned goods and confirming that they meet the return and exchange conditions. Refunds will be returned to the original route, and processing time may vary depending on the payment method.

Notes

During the return and exchange process, please ensure that the product is well packaged to avoid damage during transportation.

For returns and exchanges due to quality issues or wrong goods, we will bear the corresponding shipping costs.

If you have any questions or need further assistance, please feel free to contact us by email: [email protected]

Thank you for choosing HONGKONG XINBU TRADING LIMITED. We are committed to providing you with quality service and a satisfying shopping experience.